Privacy Policy

Effective Date: January 27, 2026

VVV Digitals LLC ("we," "us," "our") operates TheMissingGuides.com. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Information You Provide:

• Your name (caregiver)
• Loved one's name (patient)
• Email address (for delivery)
• Relationship (e.g., mother, partner, friend)
• Pronoun preferences
• Optional information (hospital name, emergency contact)

Payment Information:

• Processed by Stripe (our payment processor)
• We DO NOT store credit card information
• Stripe handles all payment data securely

Automatically Collected:

• IP address
• Browser type and version
• Pages visited on our site
• Time and date of visits

2. How We Use Your Information

Primary Purpose - Guide Personalization:

• Customize your guide with names, pronouns, and relationships
• Generate a personalized 200-page PDF
• Deliver your guide via email

What We DON'T Do:

• ❌ Sell your information to third parties
• ❌ Share sensitive details with anyone
• ❌ Send marketing emails (unless you opt-in)
• ❌ Use your data for advertising

3. How We Share Your Information

Service Providers:

• Stripe - Payment processing
• SendGrid - Email delivery (email address only)
• Netlify - Hosting (technical data only)

We Never Share:

• Patient names with third parties
• Relationship details with anyone
• Sensitive personal information

4. Data Security

• Encryption: SSL/TLS encryption for all data transmission
• Secure hosting: Netlify's secure infrastructure
• Payment security: PCI-compliant through Stripe
• No storage: Personalized data not stored long-term

5. Your Rights

You Have the Right To:

• Access - Request a copy of your data
• Correction - Update inaccurate information
• Deletion - Request removal of your data
• Portability - Receive your data in usable format

6. Contact Us

Questions about your privacy?

Email: admin@vvvdigitals.com

Business: VVV Digitals LLC

Response Time: Within 72 hours